Refund & Exchange Policy

Last updated: October 28, 2026

The program can be tried for free with all its features for 30 days, so we recommend trying it before you buy. Still, we want you to buy with confidence; these are the cases in which you get your money back or exchange your licence.

When you get a full refund

Before activation: you ask within 7 days of purchase and the activation code has not been used.
A technical problem we could not fix: you activated the code but the program does not work on your computer because of a fault in it, you wrote to us within 7 days of purchase, and we could not fix the problem within 3 working days.
Double payment or code not received: the same order was paid twice by mistake, or you did not receive your code and we did not deliver it within 24 hours of your message.

When a refund is not possible

More than 7 days after the purchase.
After the code was activated and the program used without a technical fault on our side (for example a change of mind after activation).
When the Terms & Conditions were broken, for example by selling or publishing the code.
When a particular website blocks downloads or changes how it works, which is outside our control (we work on supporting it in updates).

Exchanges and licence transfer

If you bought the wrong period and have not activated the code yet, we exchange it for the other period; you pay or get back the difference.
Moving your licence to a new computer is always free: deactivate it on the old one or write to us.
If a code stops working because of a fault on our side, we replace it with a new code free of charge.

How to ask for a refund

Write to us from the Contact Us page or at admin@keysproidm.com.
Give the order number, the email address you bought with and the reason.
We answer within 2 working days; once approved, we disable the code and refund you.

The full amount goes back to the payment method you used and usually appears within 5 to 10 working days, depending on the bank that issued your card.